PRIVACY POLICY

Who we are

Sam Wallbank and Joe Wallbank operate the partnership trading as GymSpace Ormskirk (GymSpace). The partnership is responsible for the personal information described in this notice. Our address is GymSpace, Unit 2, County Road, Ormskirk, Lancashire, L39 3LY. For privacy questions or requests, email booking@gymspace.uk, call 07961 907787 or write to us at that address.

What this notice covers

This notice covers this website, training enquiries and the correspondence needed to respond to them. Client health screening, ongoing training records and other information collected when you become a client require additional privacy information at the point of collection.

Information we collect

Our website enquiry forms collect your name, email address, training interest and any message you provide. Phone number is required. The personal training form also asks for your main goal and optional availability. We receive the information directly from you. Required fields let us respond to your enquiry; without contact details we cannot reply. Optional fields can be left empty.

Our hosting and email services also process technical information needed to deliver and protect the service, such as IP addresses, request times and delivery records. Our form protection uses pseudonymous identifiers and timestamps, rather than storing your message in its anti-abuse file.

Why we use your information

We use your details to answer your questions, discuss suitable training and arrange the next steps you request. Where you ask about buying or arranging training, our lawful basis is taking steps at your request before entering a contract. For other correspondence and protecting the website against spam or misuse, we rely on our legitimate interests in running a responsive, secure business. We use only information needed for those purposes. Where necessary, we may retain information to meet a legal obligation or handle a complaint or legal claim.

Submitting an enquiry does not subscribe you to marketing. The website does not make automated decisions with legal or similarly significant effects about you.

Who handles your enquiry

Relevant GymSpace partners and coaches use your enquiry to respond and arrange training. Our service providers handle information as needed to operate the website and deliver messages:

• Hostinger: hosts the website and processes website form submissions.
• Brevo: delivers homepage and personal training enquiries to our email inbox and processes email delivery records.
• Fasthosts Live Mail: provides the booking@gymspace.uk mailbox used to receive enquiries and reply.

We may also share relevant information with professional advisers or authorities where necessary for a legal obligation or claim. Website enquiry details are not added to a marketing list by the form.

Providers and international processing

Some providers and their subprocessors operate outside the UK. Their locations and arrangements depend on the service and account configuration. You can contact us to request details of the arrangements relevant to your enquiry. Where UK transfer rules apply, an appropriate transfer mechanism is required, such as UK adequacy regulations or approved contractual safeguards.

Further information about the providers is available in the Hostinger privacy policy, Brevo privacy policy and Fasthosts privacy notice. These explain their services and do not replace our responsibility for your enquiry.

How long we keep enquiries

Our retention policy for enquiries that do not lead to a client relationship is six months after the last meaningful contact. We review these records monthly and delete eligible enquiries during that review. Meaningful contact means an actual discussion about your enquiry, rather than an automated message.

If you become a client, we keep the information needed for your training relationship under the relevant client-record arrangements. We may retain specific information longer where needed for a legal obligation, unresolved complaint or legal claim, and review it when that need ends. Provider security logs and backup copies have separate retention and deletion cycles; the six-month enquiry rule is not a promise that every backup is erased immediately.

The website form does not save a separate enquiry database. Its anti-abuse records use a one-hour attempt window and a two-hour duplicate-request window; expired entries are removed when the state file is next updated. Your browser privacy preference expires after 180 days.

Cookies, maps and external links

Our Cookie Policy explains browser preference storage and optional Google Maps. Embedded maps stay off unless you allow them. Google Fonts currently loads to display our typefaces and receives connection information separately from map consent. Directions links, social links and links to Gymcatch take you to external services with their own privacy notices.

Your rights and choices

Depending on the circumstances, you can ask for access to your information, correction, erasure, restriction or portability. You can object to processing based on legitimate interests. Where we rely on consent, you can withdraw it without affecting processing that took place before withdrawal. These rights are not absolute; we will explain any applicable limits.

Contact booking@gymspace.uk to make a request or raise a concern. We may need to verify your identity and will normally respond within one month; if a lawful extension applies, we will explain it. You can also complain to the Information Commissioner’s Office (ICO).

Changes to this notice

We update this notice when our website or enquiry arrangements change. Last updated: 26 October 2026.

Gymcatch class booking

Our website links to Gymcatch, where you can create an account and find GymSpace Ormskirk. If you follow a link, Gymcatch’s own privacy information applies to its service. The embedded booking calendar loads automatically when you visit our timetable page and connects to Gymcatch. Gymcatch then receives connection information and may use browser storage needed for its service. Booking and account details you enter are processed through Gymcatch; GymSpace uses relevant information to manage your sessions. Payment processing is handled through the connected payment provider. Do not include detailed medical information in general booking messages.

Read Gymcatch’s Data & Privacy Policy.